Last updated: 25 October 2026
1. What this policy covers
This policy applies to paid orders for CARVE Report services from Creator Rhythm, a brand of Circlewise Consulting: CARVE Essential, CARVE Pro and CARVE Premium. All prices are in Indian Rupees (INR) and include 18% GST at checkout.
2. Nature of the service
Each CARVE Report is a personalised digital analysis prepared for you from the platform handles and details you submit. Work begins once your payment is confirmed, and the report is delivered by email within 48–72 hours.
3. Cancellations
- Within 24 hours of payment, before work begins: you can cancel and receive a full refund.
- After work has begun: because the analysis is already under way, we are unable to offer a cancellation refund. If you have a concern, please write to us and we will do our best to find a fair solution.
4. When you are eligible for a refund
- Late or non-delivery: if your report has not reached you within 7 days of payment and we are unable to deliver it, you receive a full refund.
- Duplicate or incorrect charge: if you were charged more than once for the same order, or the amount charged does not match the order total, we refund the excess.
- Payment taken without a confirmed order: if money was debited but you did not receive an order confirmation email, we will either complete your order or refund you in full.
- Order cancelled by us: if we are unable to provide the service, for example because a submitted handle cannot be analysed and cannot be corrected, we refund the affected amount.
5. Once your report is delivered
Once a report has been delivered, it cannot be returned, so we do not offer refunds for a change of mind. We do want you to get value from it, so if something looks inaccurate, incomplete or unclear, tell us within 7 days of delivery and we will review it and, where appropriate, correct or clarify the report at no extra charge.
6. CARVE Premium consultation call
If your tier includes a 60-minute consultation call, you can reschedule it at no cost by giving us at least 24 hours’ notice. If we have to cancel a call and cannot offer a time that works for you, the value of the call is refunded.
7. How to request a refund or raise a concern
Email support@circlewise.in with the subject line “CARVE Report refund”. Please include the name and email address used for the order, the Razorpay payment ID from your confirmation email, and a short note on the reason. We aim to respond within 2 business days.
8. How refunds are paid
- Approved refunds, including the GST charged on them, go back to the original payment method (card, UPI, netbanking or wallet) through Razorpay.
- Refunds are typically credited within 5–7 business days of approval. The exact time depends on your bank or payment provider.
- If a refund has not reached you after that period, write to us and we will help you trace it.
9. Payments and security
Payments are processed by Razorpay. We never see or store your card or bank details. Failed payments are not charged, and any amount debited for a failed transaction is usually returned automatically by your bank or payment provider within a few business days.
10. Contact
Circlewise Consulting
Email: support@circlewise.in
This policy should be read together with our Terms of Service and Privacy Policy.